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Cisco Collaboration Architecture Engineer (CCIE Collaboration) in San Antonio, TX at Genesis Networks

Date Posted: 4/28/2018

Job Snapshot

Job Description

Cisco Collaboration Architecture Engineer (CCIE Collaboration)


At TeleSpace we are committed to providing the next generation consumption model for hosted and Integrated Unified Communications for our customers. TeleSpace is a certified Cisco HCS, HCS-CC and TPaaS Service Provider built from the ground up to deliver the latest fabric computing architectures from Cisco to enable new flexibility for deployment with our customers and partners. Our redundant service provider infrastructure delivers a world-class experience to our customers utilizing an easy monthly subscription.


The position reports to the Director of Service Operations. Job responsibilities include providing advanced technical and engineering support of Cisco Voice and TelePresence solutions for all customers and Partners.  This position is part of the product support-engineering group.  This group is primarily focused on Unified Communications and Video/TelePresence solutions architecture and design, advanced infrastructure implementation and post-sales engineering support. This group is considered the subject matter experts for Cisco Video and Telephony solutions.


Key Technical Skills & job Requirements:


  1. Exposure and familiarity with Cisco Unified Communications Manager solution architecture and integration.
  2. Exceptional administration, design, deployment, Support and troubleshooting experience with Cisco CUCM/Presence/Unity/Expressway/Contact Center Express/Cisco Collaboration Cloud applications
  3. Cisco SBC/CUBE-SP Gateways
  4. Exposure and Familiarity with Cisco VCS-C, VCS-E, and CMS applications
  5. Experience performing Cisco IPCC Express script design and deployment
  6. Familiarity with Cisco Unity architecture deployment, support and administration.
  7. Familiarity with SIP, H.323 and Call Control protocols
  8. Exposure to Telepresence Endpoints, SX, DX, EX series
  9. Knowledge of network Multi-site configuration and hybrid designs
  10. Gateway configuration experience to include IP routing and switching and DMVPN architectures.
  11. Familiarity with client applications to include Cisco Jabber, Finesse and training to end-users when needed
  12. Understand technical concepts such as Quality of Service implementation to support video, voice and data on a converged network


Job Requirements



  • Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience of 5 years in IP Unified Communications and Telepresence solutions. CCIE Collaboration Highly preferred
  • Must have CCIE Certification (both written and lab)
  • 5 years of hands-on Network Engineering and Cisco CUCM implementation and support experience
  • ITIL Support Framework familiarity
  • Microsoft Windows 2008/2012 Experience (MCSE is a plus)
  • Experience working with Cisco Routers and Switches.
  • Ability to analyze a design and take the necessary steps to comply with best practices
  • Excellent process and procedure definition skills and methodical troubleshooting.
  • Quality documentation skills highly preferred
  • Must have home office to work remotely


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