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Platform Cert & Adv Tech Support Eng in Warrenville, IL at Genesis Networks

Date Posted: 8/2/2018

Job Snapshot

Job Description

The Cisco (BroadSoft) Platform Certification & Advanced Technical Support team is looking for Engineers that want to join and aggressive and seasoned team to innovate and bring to market new products and services for AT&T Enterprise VoIP customers. In this role, the Engineers will assist with high level technical design, patching and system upgrades, proof of concept/product development efforts, documentation, and internal training. Understanding complex enterprise-grade VoIP architectures, partnering with peer organizations, attention to detail, ability to work under pressure, and leading cross-functional teams are critical capabilities for success in this role.

  •  Assist in the ongoing design, implementation, and maintenance of our BroadSoft BroadWorks based Unified Communications solution.
  • Perform system maintenance, including patch evaluations and recommendations, systems upgrade recommendations, development of MOPs and test plans, lab testing, and execution of patching/upgrades in concert with the Operations team
  • Responsible for production support of platform related issues for problem and troubleshooting/diagnosis and resolution
  • Responsible for test planning and execution of VM Integration, VM configuration, and network validation testing in a large telecommunications environment.
  • Experience with End to End call flow and BroadSoft platform troubleshooting techniques.
  • Developing test scripts and plans; Perl and / or Shell scripting experience is a plus
  • Provide Lab environment test support
  • Deep understanding and debugging capabilities for SIP and WireShark traces/captures
  • Attend project meetings to review system and test requirements
  • Provide production and escalation support to Operations and Service teams
  • Other duties as assigned

Job Requirements

  • BroadSoft BroadWorks Technical Certification or 5+ years of BroadSoft platform experience with configuration and troubleshooting in Linux.
  • Expert level knowledge of the BroadSoft Broadworks platform ranging from client facing troubleshooting to system patching and maintenance
  • Experience providing Collaboration services via BroadWorks UMS, USS, and UVS platforms.
  • Strong problem and troubleshooting/diagnosis and resolution experience.
  • Experience with VoIP and/or Mobility Solutions with extensive knowledge of Dial Plans, Call Features and Media Resources
  • Unix skills and knowledge of OpenStack and relevant protocols for virtual services design like HTML, XML, Java, Python is a plus.
  • Domain 2.0 AT&T Integrated Cloud (AIC) Platform: Experience with cloud environment / infrastructure & knowledge and hands on experience in Openstack including Openstack Heat.
  • Strong communications skills – required for working directly with vendors, customers, and manage/direct outage bridges.
  • Excellent leadership, interpersonal collaboration, and communication skills (excellent oral and technical writing skills) required.
  • Issue management and tracking (good project management and record keeping skills)
  • Knowledge of quality/bug tracking systems (i.e. Quality Center, TMATS) and testing processes
  • Testing and field support after hours may be needed
  • Deep understanding of the SIP protocol and IETF/ITUT standards in support of VoIP services. Examples: RFCs 3261, 3262, 3264, 4566, etc. a plus.
  • Experience in automation. Ability to write working code or scripts to analyze data and automate platform related testing and maintenance.
  • BA degree